Conflict is a prevalent problem for nearly all supervisors and managers. Studies show that dealing with
conflict can consume up to 20% of a manager’s time each day. This course provides tools and techniques that serve to enhance the positive aspects of conflict (creativity, self-awareness) while minimizing the negative (divisiveness, anger, apathy.) Through the use of assessments and skills practice, participants will develop new skills to help them deal with the challenges of conflict management.

Course Topics:

  • Conflict styles
  • Conflict options
  • Conflict resolution strategies
  • Practical exercise designed to build these crucial skills

This is a two day class. Please click here to learn more about bringing this course on-site.


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No classes are currently scheduled. Please contact us to inquire about availability or booking an on-site class.